Winning More Business Through Better Hiring

Challenge

The client, supporting a major e-commerce operation, was struggling to meet hiring demands for their cargo and logistics teams at key airports. There were no established performance metrics to track hiring activity, nor any structured process to communicate progress or setbacks to their customer. This lack of visibility weakened customer trust and internal accountability.

Approach

1. Rapid Consultation: Initiated immediate discussions to uncover root issues within their sourcing and onboarding operations.
2. On-Site Deep Dive: Traveled to Ontario, CA, over Labor Day weekend 2020 to meet directly with the general manager and stakeholders.
3. Collaborative Discovery: Conducted a comprehensive review involving representatives across multiple departments, examining every stage of the hiring funnel.
4. 36-Hour Assessment: Spent over 36 hours evaluating current practices, identifying breakdowns, and building a blueprint for improved reporting and process alignment.
5. Metrics + Action Plan: Delivered a customized, metric-driven hiring report designed not only to inform their customer, but also to be embedded into daily internal operations.
6. Daily Process Integration: Established a rhythm for reviewing data each morning and driving daily corrective actions across sourcing, hiring, and onboarding.

Outcome

1. Customer Confidence Restored: The report immediately enhanced transparency with the e-commerce client and rebuilt confidence in the provider’s capabilities.
2. Expansion of Opportunity: The newfound operational clarity and data discipline led to additional airport site awards from the customer.
3. Lasting Impact: As of October 2025, the same report format is still in daily use, supporting consistency and long-term performance improvement.
4. New Doors Opened: The success of this project led to FlexTek being invited to lead additional initiatives, including a full outsourced hiring team and direct placement of professionals into key leadership roles.